Our goal is to create "Raving Fans." When we created the first personal computer service for the home PC user and small business owner we knew that the most important thing we could ever do was to give you a customer experience that far exceeds, even blows away, any expectations you might have had when you become a subscriber. From the feedback we are getting about customer experiences with our amazing support team, it looks like we're getting there. Here are some of what our customers are saying:
Testimonials:
I'll tell you, getting a new computer set up has really gotten me into your company
and service...... Yesterday I worked with a tech named Clint and this morning with
tech named Joel. These guys are FANTASTIC! What sweethearts. Not only did they get
me up and running, when I had a problem this morning, I called and Joel worked with
me to find out what the problem was. To make a long story short, he helped me download
FireFox and everything is PERFECT now. If we'd have loaded FireFox yesterday maybe
I wouldn't have lost all of the e-
When exploring things I found I had e-
Anyway, I just wanted you to know how pleased I am. To be honest I was thinking I really didn't need your service and was considering stopping the service, NOT NOW.
After working with the people at DELL and COMCAST, I swear the your service techs are head and shoulders above them all. GOOD JOB GUYS.
J. Jones
Within the last few days we have been made aware of some serious attacks across the
Internet. Most of us are using some brand of anti-
Simply put that no longer seems to be true. If you can walk into a store and buy
a reasonably inexpensive program, or even better (?), download one from the Internet
for free, so can the hackers! And they tear them apart to find their vulnerabilities
-
Two years ago a major computer security firm stated that a brand new computer connected to the Internet without protection was safe for about twenty minutes on average. Today that same computer is only safe for about eight minutes!
Last night our son (WHO BUILDS COMPUTERS) came home from work and went upstairs to his computer. Just a few minutes later he came down declaring that his computer had been trashed by hackers. He had thought that he was secure.
A couple of years ago we had been in the same kind of situation. A good friend of
ours directed us to a service that offered superior Corporate Grade protection which
has made our life SO much simpler and safer. After mocking the need for such a service,
last night our son's first response to his problem was "Get me that Internet Security
Program quick!" Today we need a multi-
B. Curry, Hamilton, Canada
Hi, I’m a computer professional of over 15 years. I live and work near Little Rock,
Arkansas. Working in the computer industry, I fully understand the security required
to use today’s Internet. In fact, I have been a long time advocate for Internet
security, and advise everyone I know or work with to secure their computers. As
you can imagine, I pride myself on keeping my computer free of viruses and Spyware.
When someone told me about this service, I was skeptical, but interested, because I have learned not to discount anything without first checking it out, and I had never heard of a managed protection service like this for personal and small business users. I pointed my browser to the address I was given and “ran the test,” certain that I would not find any problems on my computer.
I was more than shocked. I was horrified. Not only did I have problems, I had 42 problems, two elevated threats and one high level threat, a key logger. A key logger! I couldn’t believe it! I told myself that it must have been a gimmick. I then proceeded to research the alleged “key logger,” and sure enough it was in fact a key logger that had gone undetected by AVG, Adware, and Spybot Search & Destroy. These were tools that I previously depended on to keep my PC secure, and what I had been recommending to others.
I quickly came to the realization that this service was, in fact, everything I had been told, and that it is worth “much: more than what it cost. First thing the next morning, I signed up as an ISA and protected my and my wife’s computers. My head began to spin thinking of all the people that need help, because they truly don’t understand just how at risk they are.
I am so glad that I was introduced to this company. I can now, help people “truly” protect their computers, and make money doing it. Oh, and let’s not forget about the people that I am partnered with. These folks are some of the nicest, caring and supportive people I have ever been in business with. I have been truly blessed, and I am thankful.
Recently, just for the fun of it, I decided to “test” our service again. At my office, there was a PC that had been around for at least three years, connected to our network and the Internet. It was time to “clean” it up and let a new person in the office use it as their computer until another one was purchased. I “cleaned” it using AVG antivirus, AVG anitspyware, AdAware, and SpyBot Search & Destroy. The only one I did not use was Norton, but I think you will find plenty of people to tell you about how good Norton is... NOT, compared to our Complete Online Protection Service. Besides, Norton is not available for free.
Each of the four programs found its share of malware and cleaned or removed the reported intrusions. After the PC was “clean” as reported by all the above mentions software, I downloaded and ran OUR test. What an eye opening experience. Our test scanner found 34 files and 1,211 registry entries of intrusions. One of the registry entries was a high leve threat, two files were elevated threats and three more registry entries were moderate threats, and this was AFTER the other “packaged software” all said the computer was free of problems. SIMPLY AMAZING.
G. Miller
Alexander, AR
Thank you so much for your excellence in providing top-
Your folks are right down awesome. Keep up the excellent work.
Sincerely,
Satisfied Customer
Mike C.
Today, when I saw a problem with my computer, my first reaction was, "this is inconvenient." There was no panic because I knew that your professionals would have me up and running in quick time. I thank you for always being there and for creating such wonderful customer relations... Thank You!
Scott, I can't thank you enough for your help today! You went above and beyond what was necessary to fix my problem. How do I know? Because my computer is running smoother that it has been in a while. So you cleared up my problem (and didn't take an enormously long time doing that) and somehow also helped with whatever was making my computer run so slowly. You provided a valuable service today and more than that, you made sure your customer was totally satisfied. A rare quality in most companies today... Thank you very much!
Have a Great Day!
You're the BEST~
Joan S.
I have already sent positive feedback to Scott without being prompted to do so. I would like to take this opportunity again to thank the team of Bryce, Joel, and Scott in helping my computer become more happy, healthy and efficient. Also, I would like to thank your company for providing me not only with Internet security, but wallet security. You guys also helped me save a lot of money! Thank You. It is a real pleasure doing business with an authentically helpful company.
Sincerely,
Michelle K
I wanted to give you a huge thank you for all of your help. My computer is running like a champion with no problems. What you guys are doing to help protect all of us is amazing. Thanks again, take great care.
Zachary M
Thank you guys for all of your help. You do a terrific job. I can't remember the last time I received such great service. Perhaps at Les Schwab Tires. LOL
Steve
I am very impressed with not only your product but more importantly your customer service. I have had experiences with Norton and McAfee and your company is by far the best in the industry. Mike, your technician that helped me was patient, knowledgeable, and
efficient. Thank you.
Samantha D.
My name is Jack J. I am President of a California Community Development Corporation.
We are a non-
The kids found ways to work around the protective systems that had been installed
to protect the PCs. More than a year ago I had Trend Micro's PC-
had to hire computer techs to routinely clean the hard drives, which was very expensive. A couple of months ago, one of the apartment managers told me about your service. His apartment complex has about 300 children of all ages. They use computers from 3:30 in
the afternoon to 6:30. The manager and his wife spent a great deal of time during their off hours keeping hard drives cleaned so the kids who need to do homework have computers that work. I had your service installed on his ten computers and on mine as well. It now two months later and there have been zero problems. I have recommended to our management company that we install your software on all of the 300 computers that are used by the residents.
Jack J
President and Executive Director
A Community Development Corporation
I have been an Internet Safety Advocate with this company for almost a year now and I continue to be more amazed with this service than when I first saw it. The other day I had downloaded some MP3 files from a web page called "LimeWire" and no sooner did I
download that file when a box popped up from my service stating that the file was corrupt with a Trojan Horse and it had been quarantined. I was so impressed because here I thought I was doing something so harmless and I would have had one of those "other" services it would have never caught it and it would have harmed so much more without my knowledge. Thanks for your outstanding service, there is a reason why you have such an
extremely high retention rate...
K. Price
My experience with your company has been excellent!!
When I started using your service almost three years ago, I was still a bit computer
illiterate -
Every time I emailed, a response came quickly and always with patience for my lack
of understanding some of the basics. They even helped with the non-
The customer support is incredible!
Can't ask for more!
M Hutchins
Thanks to all of you for your advice and assistance...Special thanks to Nathan at the Support Center in Utah. Armed with all the advice and information the rest of you provided and supported by others of the technical staff, he took control of my Dell laptop, found the offending program in the registry, and removed it.
Your company does a great job providing Internet security for its customers, but it derserves special recognition for the individual help provided by their technical staff in Utah. Their customer service is indeed a model for others to emulate
Paul Paulson
Copyright © 2005-
We’re Creating
